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Welcome to our Help Desk Center

Need help with a missing reward, game tracking, or account verification? Our support team is here to assist you. To open a secure support ticket and track its progress, please log in to your account.

Browse FAQs

Help Desk Quick Solutions

1. Check Offerwall Status First

Most offer credit issues originate from the offer provider wall (AdGate, Lootably, etc.). Check the provider's history panel for your lead status before filing a ticket.

2. Collect Proper Proof

Always take screenshots of your in-game level progress, user IDs, and receipts. Support requires verifiable visual proof to manual-credit missing coins.

3. Allow 24 Hours for Payouts

Most withdrawals are instant, but security checks might hold specific transfers up to 24 hours. Check your transaction logs before requesting support.

4. Device Compatibility

Always ensure cookies are enabled, ad blockers are fully turned off, and you complete the tasks using a residential network connection (no VPN).

Support Desk Information

  • Support Hours: 24/7 Global
  • Response Time: Under 12 Hours
  • Support Email: support@mobiousplay.com
  • Platform Status: Online

Support Rules & Policy

  • Submit only one ticket per issue. Multiple submissions slow down response times.
  • Provide the exact offer name, provider name, and completed timestamp.
  • Be respectful to support agents. Aggressive language will lead to ticket closure.
  • VPN or proxy use during tasks voids rewards and will close tickets.